ORDER PROCESSING NOTICE:

Due to unprecedented disruptions in the supply chain, we are expecting longer than usual lead times and extended backorders for some products. Please see individual product pages for current stock levels and expected stock availability dates. For made-to-order items, please allow up to 30 days for receipt of your order. Our customer service team is standing by to assist you - please visit the "Contact Us" page to reach us. Thank you for your patience.

FAQ

  • Do I need to register?

    Welcome to The Walgreens Team Shop!
    If you are a first-time visitor to the store, you will need to register with us. Registering will allow access to purchasing on the store and will make your subsequent visits quicker. Any information you provide is held with the utmost care and security. To read more about this, see our Privacy Statement.

  • What if I forget my password?

    If you forget your password, you can request that it be sent to your e-mail address from the Login page. Summit Group cannot give passwords out over the phone, nor can we e-mail them to a different e-mail address other than the one used to register the account.

  • Can I view a list of my past orders online?

    Yes, first log in to the site by clicking Login and entering your e-mail address and password. Once you have logged into the site you can click the My Account button located in the top toolbar menu to access your account information.

    From this screen you can then click on the Order History link. Each order that you have placed will have its own link as well as total charge and date the order was created. Click the link of the order you wish to view. You will be presented with that order's receipt page.

    To view order delivery tracking status, please click the link at the bottom of the receipt page. A new window will open, and you will be viewing your tracking information on the UPS site.

    If you have a question about a previous order that cannot be answered by viewing your order history, please contact the Walgreens Team Shop Customer Service team at (877) 847-8718 (toll free) 7:30am to 5:30pm CST, M-F or e-mail us at cs.wagteamshop@summitmg.com

  • FINDING PRODUCTS AND PLACING ORDERS

  • How do I find the items I'm looking for?

    You can browse through the site. When you find an item that interests you, click the name of the item to see its detail page.

  • How do I place an order?

    Placing an order with us is fast and easy!

    Once you've found the items you would like to purchase, simply click on the Add to Cart button then the Checkout button within the shopping cart page. Next follow the instructions on each page through the checkout process.

    If you have not created an account on the site, you may do so while submitting your first order. If you've purchased from the site before, just enter your e-mail address and password, then proceed with your order.

  • How will I receive an order confirmation?

    After completing the purchasing process, you will see a confirmation page with your order number. Please print or save this page for your records. Summit Group will confirm your order via email within 24 hours from the time of purchase.

  • What if I have a problem while placing an order?

    Although most online orders go very smoothly, occasionally you may experience an issue. If you are not sure about what to do next to complete your order, try beginning at your cart by clicking on Cart from the top of the page menu. In most cases, you'll then be able to easily complete your order.

    If you continue to have trouble with your order, please contact the Walgreens Team Shop Customer Service team at (877) 847-8718 (toll free) 7:30am to 5:30pm CST, M-F or e-mail us at cs.wagteamshop@summitmg.com.

  • Can I buy more t-shirts after the portal has closed?

    No, t-shirts will only be produced for the exact quantities ordered.

  • WE TEACHERS

  • When can I order a t-shirt?

    WE Teachers t-shirts will be available to order April 26th – May 17th. Unlike Red Nose Day, there will only be one ordering time period available. Please ensure your full store orders are submitted no later than May 17th.

  • Can I purchase t-shirts for others like friends, families or customers?

    No, t-shirts are limited to Walgreens team members and approved business partners, like Healthcare Clinics and retail services only (i.e. LabCorp). These cannot be purchased for family or friends and should not be valid for purchase by customers.

  • How many t-shirts can I buy?

    Since team members can wear these t-shirts every day from July 19th through September 7th, you can use your discretion to determine the appropriate number of t-shirts needed. These should only be purchased for use by Walgreens team members and approved business partners such as Healthcare Clinics and retail services like LabCorp. T-shirts will not be funding any donations for the WE Teachers program, this is simply to drive team member and customer awareness.

  • Can I buy more t-shirts after the portal has closed?

    No, t-shirts will only be produced for the exact quantities ordered.

  • Will t-shirts donate to WE Teachers?

    No, the price as shown on the website will be used to pay for the full cost of the t-shirt since vendor partners are not assisting with t-shirt funding for this campaign.

  • When will t-shirts arrive?

    T-shirt orders will start to arrive the week of July 11th.

  • When can I wear my WE Teachers t-shirt?

    T-shirts can be worn during the WE Teachers Back-to-School campaign which occurs July 19th through September 7th. Please reference the Retail Hub or Compass communication for uniform rules during this campaign.

  • Additional Contact Information:

    If you have questions on the upcoming WE Teachers program, please visit Ask The Retail Hub.

  • BILLING INFORMATION

  • Will I be charged Sales Tax?

    Please click HERE to see a current list of states requiring sales tax.

  • What forms of payment do you accept?

    Summit Group accepts credit card payments by American Express, MasterCard, and Visa.

  • When will my credit card be billed?

    For all credit card orders, your credit card will be processed once you check out, not when your order is shipped. Upon checkout, your card will either immediately process and authorize the funds or decline if funds are not available. If your card authorizes the funds, and your order is completed, you will receive an order confirmation email with the complete order summary and the total amount charged to your card, including shipping/ handling and tax (if applicable).

    If funds are not available and your card declines, your order will not process thus no confirmation email will be sent, but you will be prompted to supply an additional form of payment to complete the transaction. If you choose to supply an additional card that authorizes the funds, your transaction will then be completed, and you will receive an order confirmation email at that time.

  • Why am I being asked to re-enter my credit card information?

    As part of our continuing efforts to protect your sensitive payment information, we follow various industry standard guidelines. As part of these guidelines, the system will require you to periodically re-enter your credit card number to maintain the highest levels of end-to-end protection for your transactions.

    Please note your card will be charged by Summit Group LLC. This charge will appear on your card statement as WAG Brand Summit.

  • SHIPPING INFORMATION

  • What is Best Value Shipping?

    Best Value Service utilizes the reliable strength of the UPS network in conjunction with "last mile" delivery services provided by the US Postal Service. Transit times are comparable to First Class Mail plus one day.

    Your order confirmation will say "UPS" number, you can click on that number and track the package to your local post office. You can use Package ID, Tracking number, or Delivery Confirmation Number. Tracking of your purchase is available at www.ups.com. Note: The package should arrive at destination within 1 business day after being received at the local USPS location.

  • When and how does my order ship?

    Please reference the collection and shipping date details included in your selections item description.

    Summit Group ships exclusively with UPS and offers a variety of shipping options. Shipping charges will be calculated and added in the cart based on the zip code where the merchandise will be shipped. Final shipping charges will be shown on the Final Review page of the order before completing check out.

    Please note that UPS does not deliver to PO boxes. If a PO Box address is entered, the order will ship via USPS and does not supply tracking. Summit Group is not responsible for lost or damaged shipments.

  • How can I track my orders?

    Once you have purchased your items you will receive an e-mail confirmation of your order containing your order tracking number(s). To track your order, you can click on the provided tracking information link at the bottom of your receipt page, call UPS at 877-492-6943 or track your orders online at www.ups.com.

  • What if I need to ship an order to an international address?

    Currently, we only offer shipping within the United States and Puerto Rico online, however, if an international shipment is required please contact Customer Care directly. Applicable duties, taxes and document fees will apply.

  • RETURNS AND EXCHANGES

  • Shipping Damage

    Inspect all packages immediately upon receipt. You may refuse delivery of a damaged package. All damages, shortages or errors must be reported to Customer Care within one week of receipt of the package. Please have the order number ready when you call so that the representative may file a damage claim with the carrier. Once the carrier has confirmed the damaged shipment, a replacement unit will be shipped at no expense to you.

  • Defective or Incorrect Product

    Summit Group will replace defective or incorrect product if such product is reported to the Customer Care Department within 10 days of receipt.

    A replacement unit will be shipped at no expense to you once the defective or incorrect product has been received and inspected at the warehouse. For product shipped directly from a supplier's facility, Customer Care will coordinate with the supplier to have the unit in question picked up from you. Once the supplier has received and inspected the returned product, a replacement unit will be shipped at no expense to you directly from the supplier. All components of the product must be returned in their original packaging.

  • Refused Shipments

    If you choose to refuse a shipment for any reason other than shipping damage, you will be responsible for all shipping charges.

  • CONTACT US

  • Walgreens Team Shop
    C/O Summit Group
    280 Madsen Dr., Suite 100, Bloomingdale, IL 60108
    (877) 847-8718 toll free
    cs.wagteamshop@summitmg.com